Business process outsourcing (BPO) is a technique where an organization can contract with an external service provider to undertake a key business job and role. This therefore provides the organization an opportunity to acquire capacity utilizing funds from the P&L rather than the wage bill.
Essentially we are selling ‘time’, ‘thinking’ and ‘transformation’ at the c-suite and business owner level. BPO does more than only save the company good amounts of money on labour expenditures. It also assists home office employees improve their concentration and productivity. When non-essential operations are outsourced, businesses find that they can devote more time and resource to key procedures and objectives.
Human resource management is the strategic approach to the effective and efficient management of people in a company or organization such that they help their business gain a competitive advantage. It is designed to maximize employee performance in service of an employer’s strategic objectives.
- Organisational design, alignment and integration of organization plans
- Organizational development
- People management systems (HRM platforms)
- Mentor strategic decision making
- Redesign of work
- Future of work
- Payroll systems
- Recruitment and selection
- Training and development
- Skills development
- Employee and labour relations
- Employee retention
- Employee orientation
- Performance management, evaluation and monitoring
- Rewards and compensation
- Environment, health and safety
Contract managers are responsible for streamlining the creation, negotiation, execution, compliance, storage, and renewals across all departments within an organization. Contract management can be divided into three phases: pre-contract phase. contract execution phase. post-award phase (often referred to as contract compliance/governance), including contract termination.
- Request for tenders (RFT)
- Request for proposals (RFP)
- Request for quote (RFQ) or Invitation for bid (IFB)
- Sole sourcing
- Manage pre-contract phase
- Manage contract execution
- Manage post-award phase and compliance
- Manage contract termination
- Collaboration with the existing procurement team
A data management platform (DMP) collects, organizes, and activates first-, second-, and third-party audience data from various online, offline, and mobile sources. It then uses that data to build detailed customer profiles that drive targeted advertising and personalization initiatives.
- Spreadsheets (BI)
- Point of sale
- Amazon connector
- Website builder
- Live chat
Inventory & MRP
- Time off
- Social marketing
- Email marketing
- SMS marketing
- Marketing automation
- Field service
Business analysis is a professional discipline of identifying business needs and determining solutions to business problems. Solutions often include a software-systems development component, but may also consist of process improvements, organizational change or strategic planning and policy development. There are three types of analytics that businesses use to drive their decision making; descriptive analytics, which tell us what has already happened; predictive analytics, which show us what could happen, and finally, prescriptive analytics, which inform us what should happen in the future. We create a detailed business analysis, outlining problems, opportunities and solutions for a business. Defining business requirements and reporting them back to stakeholders to facilitate an opportunity for decisions when transformation and strategies are needed.
- Costing analytics – Budgeting and forecasting
- Marketing analytics – Market research and position
- Commercial analytics – Sales pricing analysis
- Digital analytics – Historical data to feed transformation
- Employee analytics – Outcome-based analytics
- HR analytics – Retention strategies
- Operational analytics – Variance analysis
- Supply chain analytics – Planning and monitoring
- Reporting and visualisation
- C-suite support for decision making
Distribution is the activity of both selling and delivering products and services from manufacturer to customer. This can also be called product distribution. As businesses become more global it becomes important to improve distribution to ensure that customers and all members of the distribution channel are happy.
- Freight forwarding and export/import consultations
- Product agency cross border
- Strategic partnership with a global network
Legal outsourcing, also known as legal process outsourcing, refers to the practice of a law firm or corporation obtaining legal support services from an outside legal consultant or legal support services company. The objective of outsourcing non-core activities is to boost productivity and performance of the firm. Becoming focused and free of repetitive tasks allows legal practitioners to improve their impact in favour of the firm and their client.
- Data and information security
- Document processing
- Policy and standard operating procedures
- Certification and compliance
- Legal research and case law
- Legal transcription
- Document reviews and coding
- Legal documentation
- Legal collection
- Legal phone calls and appointment setting
- Manage client relations and monitoring
- Firm marketing and brand equity
- Client and case billing
- Case management
- Contract management
- Procurement management
- Business mentoring
Coaching & Training
Coaching is designed to increase self-awareness about attitude, behaviours, choices, and development needs.
Business coaching – Business coaching is always conducted within the constraints placed on the individual or group to meet organizational goals
One on One Coaching for Executives – One to one coaching is increasingly being recognized as the way for organizations to improve Executives for developing new skills, improving performance, overcoming hurdles, and preparing for advancement.
Career Coaching – The career coach helps individuals identify what they want and need from their career, then make decisions and take the needed actions to accomplish their career objectives in balance with the other parts of their lives.
Performance Coaching – Performance coaches help employees at all levels better understand the requirements of their jobs, the competencies needed to fulfil those requirements, any gaps in their current performance, and opportunities to improve performance. Coaches then work with the employees, their bosses, and others in their workplace to help the employees fill performance gaps and develop plans for further professional development.
High-Potential or Developmental Coaching –The coach works with organizations to develop the potential of individuals who have been identified as key to the organization’s future or are part of the organization’s succession plan. The focus of the coaching may include assessment, competency development, or assistance planning and implementing strategic projects.
Coaching to Provide Feedback Debriefing and Development Planning – Organizations that use assessment or 360 feedback processes often utilize coaches to help employees interpret the results of their assessments and feedback. In addition, coaches work with individuals to make career decisions and establish professional development plans based on feedback, assessment results, and other relevant data.
Targeted Behavioural Coaching – Coaches who provide targeted behavioural coaching help individuals to change specific behaviours or habits or learn new, more effective ways to work and interact with others. This type of coaching often helps individuals who are otherwise very successful in their current jobs or are taking on new responsibilities that require a change in specific behaviours.
Legacy Coaching – The legacy coach helps leaders who are retiring from a key role to decide on the legacy they would like to leave behind. The coach also provides counsel on transitioning out of the leadership role.
Succession Coaching – The succession coach helps assess potential candidates for senior management positions and prepares them for promotion to more senior roles. This type of coaching may be used in any organization that is experiencing growth or turnover in its leadership ranks. It is especially helpful in family businesses to maintain the viability of the firm. Since assessment is often part of this intervention, clear expectations and ground rules for confidentiality are essential. It may be necessary in some companies to use separate consultants for assessment and coaching.
Training is designed to increase knowledge and skills.
- Escaping the Workplace Bully
- Directors & The Companies Act
- Fiduciary Duties of a Director
- Employee Performance Management
- Disciplinary Action – The Hearing
- Redesigning the workplace
- Deep thinking productivity