{"id":1391,"date":"2025-06-19T15:51:48","date_gmt":"2025-06-19T13:51:48","guid":{"rendered":"https:\/\/pbcgroup.co.za\/?page_id=1391"},"modified":"2025-06-19T15:51:48","modified_gmt":"2025-06-19T13:51:48","slug":"paia-manual","status":"publish","type":"page","link":"https:\/\/pbcgroup.co.za\/?page_id=1391","title":{"rendered":"PAIA Manual"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\"><strong>PAIA MANUAL<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>For PBC Group (Pty) Ltd<\/strong><br><em>(In Compliance with the Promotion of Access to Information Act, No. 2 of 2000)<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last updated 31 May 2025<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">POL-105-HR PAIA Manual<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Introduction<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This manual outlines the process for requesting access to records held by <strong>PBC Group (Pty) Ltd<\/strong> in accordance with the <strong>Promotion of Access to Information Act (PAIA), 2000 (Act No. 2 of 2000)<\/strong> and the <strong>Protection of Personal Information Act (POPIA), 2013 (Act No. 4 of 2013)<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Contact Details<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Registered Name:<\/strong> PBC Group (Pty) Ltd<\/li>\n\n\n\n<li><strong>Email for PAIA Requests:<\/strong> legal@pbcgroup.co.za<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Guide on PAIA &amp; How to Request Information<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>South African Human Rights Commission (SAHRC)<\/strong> provides a PAIA guide. For assistance, visit <a href=\"https:\/\/www.sahrc.org.za\">www.sahrc.org.za<\/a> or contact:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tel:<\/strong> 011 877 3600<\/li>\n\n\n\n<li><strong>Email:<\/strong> PAIA@sahrc.org.za<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Records Available Without a Formal Request<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The following PBC Group records are publicly accessible:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Company registration documents (CIPC records)<\/li>\n\n\n\n<li>Marketing materials &amp; published reports<\/li>\n\n\n\n<li>Website privacy policy<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Categories of Records Held by PBC Group<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We maintain records in these key categories:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Corporate Records<\/strong> (MOI, Board resolutions, shareholder agreements)<\/li>\n\n\n\n<li><strong>Financial Records<\/strong> (Audited statements, tax records, invoices)<\/li>\n\n\n\n<li><strong>HR Records<\/strong> (Employment contracts, policies, training records)<\/li>\n\n\n\n<li><strong>Client Records<\/strong> (Service agreements, project documentation)<\/li>\n\n\n\n<li><strong>IT &amp; Security Records<\/strong> (System logs, access controls, compliance reports)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Request Procedure<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To request access to records via email include:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Requester&#8217;s full details &amp; contact information<\/li>\n\n\n\n<li>Company registration (businesses)<\/li>\n\n\n\n<li>Clear description of requested records<\/li>\n\n\n\n<li>Preferred access method (email, hard copy, or inspection)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pay the non-refundable request fee and associated costs.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Submit requests to:<\/strong> legal@pbcgroup.co.za<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Fee Structure<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Request fee:<\/strong> R50 (individuals) \/ R100 (businesses)<\/li>\n\n\n\n<li><strong>Additional fees:<\/strong> May apply for search, reproduction, or postage (per PAIA regulations)<\/li>\n\n\n\n<li><strong>2025 PAIA Request Fee Structure for PBC Group (Pty) Ltd<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Individual Requesters<\/strong> <strong>R60.00<\/strong> (ZAR)<br>&#8211; R35\/hour search time<br>&#8211; R1.20 per A4 page copy<\/li>\n\n\n\n<li><strong>Business\/Corporate Requesters<\/strong> <strong>R120.00<\/strong> (ZAR)<br>&#8211; R35\/hour search time<br>&#8211; R1.20 per A4 page copy<br>&#8211; Actual courier\/postage costs<\/li>\n\n\n\n<li><strong>Associated Fees<\/strong><br>&#8211; Search time fee R35 per hour<br>&#8211; Photocopying fee R1.20 per page<\/li>\n\n\n\n<li><strong>New Digital Access Option<\/strong>:<br>&#8211; Electronic copies provided via secure portal: <strong>R30 flat fee<\/strong> (replaces photocopying fees)<br>&#8211; Certified digital copies available at R50 per document<\/li>\n\n\n\n<li><strong>Exemptions &amp; Waivers<\/strong>:<br>&#8211; <strong>Free access<\/strong> for: Personal information requests (POPIA compliance)<\/li>\n\n\n\n<li><strong>Payment Methods<\/strong><br>EFT payments (preferred)<br>Credit\/debit card payments (+3% processing fee)<br>Secure online payments via our PAIA portal<\/li>\n\n\n\n<li><strong>Request Processing Timelines<\/strong><br>&#8211; Standard requests: <strong>20 working days<\/strong><br>&#8211; Complex requests: <strong>40 working days<\/strong> maximum<br>&#8211; Expedited service: <strong>10 working days<\/strong> (200% fee applies)<\/li>\n\n\n\n<li><strong>Compliance Notice<\/strong><br>These fees align with Government Gazette No. 4987 of 15 November 2024. <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Grounds for Refusal<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Requests may be denied if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Records contain <strong>confidential third-party data<\/strong><\/li>\n\n\n\n<li>Disclosure would harm <strong>commercial interests<\/strong> or <strong>personal privacy<\/strong><\/li>\n\n\n\n<li>The request is <strong>vexatious or unreasonably resource-intensive<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Internal Appeal Process<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If denied, you may appeal within <strong>30 days<\/strong> by submitting written reasons to:<br><strong>The Information Officer<\/strong><br>PBC Group (Pty) Ltd<br>Email: legal@pbcgroup.co.za<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. POPIA &amp; Personal Information Requests<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For personal data requests under <strong>POPIA<\/strong>, refer to our <strong>Privacy Policy<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Compliance Notes<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>This manual is published on our website under PAIA Manual<\/li>\n\n\n\n<li>It is reviewed <strong>annually<\/strong> or when operational changes occur.<\/li>\n\n\n\n<li>PAIA requests are processed within <strong>30 days<\/strong> (extendable under PAIA Section 26).<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">For assistance with PAIA requests, contact <strong>legal@pbcgroup.co.za<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>PAIA MANUAL For PBC Group (Pty) Ltd(In Compliance with the Promotion of Access to Information Act, No. 2 of 2000) Last updated 31 May 2025 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1391","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pbcgroup.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pbcgroup.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pbcgroup.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pbcgroup.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pbcgroup.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1391"}],"version-history":[{"count":2,"href":"https:\/\/pbcgroup.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1391\/revisions"}],"predecessor-version":[{"id":1396,"href":"https:\/\/pbcgroup.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1391\/revisions\/1396"}],"wp:attachment":[{"href":"https:\/\/pbcgroup.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}