PAIA MANUAL

For PBC Group (Pty) Ltd
(In Compliance with the Promotion of Access to Information Act, No. 2 of 2000)

Last updated 31 May 2025

POL-105-HR PAIA Manual

1. Introduction

This manual outlines the process for requesting access to records held by PBC Group (Pty) Ltd in accordance with the Promotion of Access to Information Act (PAIA), 2000 (Act No. 2 of 2000) and the Protection of Personal Information Act (POPIA), 2013 (Act No. 4 of 2013).

2. Contact Details

Registered Name: PBC Group (Pty) Ltd
Email for PAIA Requests: legal@pbcgroup.co.za

3. Guide on PAIA & How to Request Information

The South African Human Rights Commission (SAHRC) provides a PAIA guide. For assistance, visit www.sahrc.org.za or contact:

Tel: 011 877 3600
Email: PAIA@sahrc.org.za

4. Records Available Without a Formal Request

The following PBC Group records are publicly accessible:

Company registration documents (CIPC records)
Marketing materials & published reports
Website privacy policy

5. Categories of Records Held by PBC Group

We maintain records in these key categories:

Corporate Records (MOI, Board resolutions, shareholder agreements)
Financial Records (Audited statements, tax records, invoices)
HR Records (Employment contracts, policies, training records)
Client Records (Service agreements, project documentation)
IT & Security Records (System logs, access controls, compliance reports)

6. Request Procedure

To request access to records via email include:

Requester’s full details & contact information
Company registration (businesses)
Clear description of requested records
Preferred access method (email, hard copy, or inspection)

Pay the non-refundable request fee and associated costs.

Submit requests to: legal@pbcgroup.co.za

7. Fee Structure

Request fee: R50 (individuals) / R100 (businesses)
Additional fees: May apply for search, reproduction, or postage (per PAIA regulations)
2025 PAIA Request Fee Structure for PBC Group (Pty) Ltd
- Individual Requesters R60.00 (ZAR)
  – R35/hour search time
  – R1.20 per A4 page copy
- Business/Corporate Requesters R120.00 (ZAR)
  – R35/hour search time
  – R1.20 per A4 page copy
  – Actual courier/postage costs
- Associated Fees
  – Search time fee R35 per hour
  – Photocopying fee R1.20 per page
- New Digital Access Option:
  – Electronic copies provided via secure portal: R30 flat fee (replaces photocopying fees)
  – Certified digital copies available at R50 per document
- Exemptions & Waivers:
  – Free access for: Personal information requests (POPIA compliance)
- Payment Methods
  EFT payments (preferred)
  Credit/debit card payments (+3% processing fee)
  Secure online payments via our PAIA portal
- Request Processing Timelines
  – Standard requests: 20 working days
  – Complex requests: 40 working days maximum
  – Expedited service: 10 working days (200% fee applies)
- Compliance Notice
  These fees align with Government Gazette No. 4987 of 15 November 2024.

8. Grounds for Refusal

Requests may be denied if:

Records contain confidential third-party data
Disclosure would harm commercial interests or personal privacy
The request is vexatious or unreasonably resource-intensive

9. Internal Appeal Process

If denied, you may appeal within 30 days by submitting written reasons to:
The Information Officer
PBC Group (Pty) Ltd
Email: legal@pbcgroup.co.za

10. POPIA & Personal Information Requests

For personal data requests under POPIA, refer to our Privacy Policy

Compliance Notes

This manual is published on our website under PAIA Manual
It is reviewed annually or when operational changes occur.
PAIA requests are processed within 30 days (extendable under PAIA Section 26).

For assistance with PAIA requests, contact legal@pbcgroup.co.za.